Return and Refund Policy

At dmeg.store, we want every order to arrive safely and exactly as expected.

Customers may request a return, replacement, or refund within 14 days of receiving the order only in the following cases:

• The product arrived damaged.
• The product packaging was damaged or defective upon delivery.
• The wrong product was delivered.
• The product received was expired.

For hygiene and safety reasons, beauty, skincare, makeup, haircare, fragrance, and personal care products cannot be returned or refunded once opened, used, tested, unsealed, or damaged after delivery.

To request a return or refund, please contact us within 14 days of receiving your order and provide:

• Order number
• Clear photos or videos of the product and packaging
• A short explanation of the issue
• Your contact details

Once the request is reviewed and approved, dmeg.store will arrange the next steps for replacement, return, or refund.

Refunds are processed through the original payment method whenever possible. Processing time may vary depending on the payment provider or bank.

dmeg.store reserves the right to reject return or refund requests if the product has been opened, used, tested, damaged after delivery, or if the request does not meet the conditions above.

Contact:
Email: dankemarkt11@gmail.com
Phone: [YOUR_PHONE_HERE]
Address: Alharam1, GZ, cairo, 12345, Egypt